Customer Assistance (Mexico)

Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.

If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.

- If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER.

- If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.

STEP 2: Contact Mazda Motor de Mexico

If for any reason you feel the need for further assistance after contacting your dealership
management and it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda Motor de Mexico
by one of the following ways.

Log on: at www.MazdaMexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.MazdaMexico.com.mx

By phone at: 1 (866) 315 0220

By letter at:
Attn: Customer Assistance Mazda North American Operations 7755 Irvine Center Drive Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number.

2. Year and model of vehicle.

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash).

4. Purchase date and current mileage.

5. Your dealer's name and location.

6. Your question(s).

    See also:

    New welcoming functionalities
    The interactive lighting control increases anticipation of a Zoom-Zoom driving experience. For example, when the driver unlocks the car door, the cockpit spotlight, room lamp and lights in the doo ...

    Cargo & Towing
    If it's not carrying six occupants, the Mazda5's measly cargo area can be expanded to 44 cubic feet by folding the third-row seat down. Fold the second- and third-row seats and there's 70.9 cubic ...

    Operation Using Advanced Key Functions
    Keyless Entry System This system uses the more traditional keyless entry buttons to remotely lock and unlock the doors and opens the trunk lid, and opens the power windows and the moonroof. It c ...